Return & Refund Policy

At Mailing Pigeon, we want every piece of mail to bring a little joy to your mailbox. Because our subscriptions are specially prepared and mailed each month, we generally do not accept returns or exchanges.

Cancellations

You can cancel your subscription at any time. Cancellations apply to future shipments and do not automatically qualify for a refund if your current month's subscription has already been processed or mailed.

Lost, Delayed, or Undelivered Mail

Our subscriptions are sent through standard postal mail and may not include tracking. Once your mail has been handed over to the postal service, delivery times can vary, especially for international orders.

If your mail has not arrived within a reasonable amount of time, please contact us at mailingpigeons@gmail.com. We'll do our best to help determine what happened and may offer a replacement or another appropriate solution.

Please note that international shipments may take longer to arrive and may be subject to delays caused by customs or the destination country's postal service.

Damaged or Incorrect Items

Please inspect your mail when it arrives and contact us as soon as possible if your order arrives damaged, is missing an item, or you received the wrong subscription.

Please contact us at mailingpigeons@gmail.com and include your order information and, if possible, a photo of the issue. We'll review the situation and work with you to make it right, which may include sending a replacement.

Non-Returnable Items

Because our subscription mail is prepared specifically for each month's shipment, we generally do not accept returns or exchanges for unwanted or unused subscription mail.

We also do not accept returns for gift cards or sale items, if applicable.

International Orders — European Union

If your order is being shipped to the European Union, you may have certain consumer rights, including a 14-day right of withdrawal under applicable EU consumer protection laws.

Where applicable, the withdrawal period begins when you receive your order. Exceptions may apply depending on the nature of the product and applicable law.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived.

Refunds

If you are eligible for a refund, we will notify you once we've reviewed your request. Approved refunds will be issued to your original payment method.

Please allow your bank or payment provider time to process and post the refund.

If you have a question or concern about your order, please contact us at mailingpigeons@gmail.com. We're a small business, and we'd much rather hear from you and find a solution than leave you unhappy.

Thank you for supporting Mailing Pigeon!